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The administrative accountability of all operational matters is generally a requirement of good business practice and in most cases an obligation by statute. It is a component of risk management. There are clear guidelines and procedures required to be implemented in order to establish a system of incident management, reporting and recording. A holistic approach to incident management addresses the obligatory requirements of client management, security, staff and management training and procedures, review and assessments and establishing the proactive measures required to identify and defuse situations before they escalate. For further information on specialist modules and Incident Management programs please call our office on 02 96350477 or email: