There is no business without Customer Service – it is a core element of any organisation's function and focus. Our staff and personnel are trained and committed to presenting our clients with the best in customer service strengths within the industry.
Your customers buy an experience every time they frequent your venue. Customer service is an attitude which can become the standard and form the "service driven culture" within your establishment.
Some of the content covered in our Customer Service workshop include:
Deliver what you promise Under promise and over deliver Exceed customer expectations What makes customers stay, and the reasons they leave The 80 / 20 Rule Finding new customers costs five to seven times more Value of existing customers Critical moments Responsiveness Empowerment Developing lasting relationships The customer is not an interruption A complaint is a gift You own a problem until it is resolved Service recovery Courtesy Remember to capture compliments Love your customers
By understanding the relationship business environment there are clear outcomes for the individual as well as the organisation through customer loyalty, reputation, trust and business viability and profitability.
Customer Service training programs are also available for in house courses and can also be streamlined to address your specific needs.
For further information on our services and our range of customer service programs please contact us on (02) 9635 0477 or email: