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Master licence no: 408900846

 

There is no business without Customer Service – it is a core element of any organisation's function and focus.
Our staff and personnel are trained and committed to presenting our clients with the best in customer service
strengths within the industry.

Your customers buy an experience every time they frequent your venue. Customer service is an attitude which
can become the standard and form the "service driven culture" within your establishment.

Some of the content covered in our Customer Service workshop include:

    Deliver what you promise
    Under promise and over deliver
    Exceed customer expectations
    What makes customers stay, and the reasons they leave
    The 80 / 20 Rule
    Finding new customers costs five to seven times more
    Value of existing customers
    Critical moments
    Responsiveness
    Empowerment
    Developing lasting relationships
    The customer is not an interruption
    A complaint is a gift
    You own a problem until it is resolved
    Service recovery
    Courtesy
    Remember to capture compliments
    Love your customers

By understanding the relationship business environment there are clear outcomes for the individual as well as
the organisation through customer loyalty, reputation, trust and business viability and profitability.

Customer Service training programs are also available for in house courses and can also be streamlined to
address your specific needs.

 

For further information on our services and our range of customer service programs please contact us on (02) 9635 0477 or email: